Returns

Draft – please check these details before publishing.

Changed your mind?

Under the Consumer Contracts Regulations you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the item(s).

For hygiene reasons, items must be returned unused, unfragranced and in their original packaging. [Confirm your policy.]

How to return

1. Contact us with your order number and the item(s) you’d like to return.
2. Send the item(s) to: [returns address].
3. We’ll refund you within 14 days of receiving the return.

Return postage is [paid by the customer unless the item is faulty].

Faulty or damaged items

If your Carbra arrives damaged or faulty, please contact us within [X days] with a photo and we’ll put it right.